Delivery & Tracking
Delivery
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Do you offer same-day delivery?
While we don’t currently offer same‑day delivery, we do provide fast and reliable shipping options to get your order to you as quickly as possible.We partner with NZ Post to deliver your New Balanc...
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Can I order online and pick up in-store (Click & Collect)?
Currently, we do not offer Click & Collect through our official website. However, there is an alternative option available: What’s Not Available:You cannot place an order online and pick it up at ...
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Can I have my order delivered to a PO Box?
Unfortunately, we do not deliver to PO Boxes at this time.Why Not?Our delivery partners require a physical street address to ensure secure and trackable delivery.PO Boxes are not eligible for signa...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible!Delivery times vary by location: Auckland & North Island: Next business day delivery for orders placed before 12pm (midday). South Island: E...
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How much does shipping cost?
We offer the shipping option below to suit your needs:New Zealand Post Standard$5 flat rate on all orders below $100FREE on all orders over $100Shipping costs are calculated at checkout based on yo...
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How will my order be delivered?
We use trusted delivery partners like NZ Post to ensure your order arrives safely and on time.Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking number a...
Tracking
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Why my order hasn’t arrived yet?
We’re sorry your order hasn’t arrived as expected! Here’s what you can do: Track your order:Visit our Order Status page and enter your order details to check the latest updates. Delivery timeframe...
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Where can I find my tracking number?
Once your order ships, we’ll send you a shipping confirmation email with your tracking number and a link to track your delivery.If you can’t find the email, be sure to check your junk or spam folde...
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How can I track my order?
You can easily track your order status online. Just follow these steps: Go to our Order Status page. Enter your order number, email address, and billing postcode. Click "Check Status" to view the l...