Returning an item is easy! If you’re not completely satisfied with your purchase, you can return it within 60 days of receiving your order - completely FREE.Here’s how: Start your return onlineVisit our Returns Portal and follow the steps to regi...
Frequently Asked Questions
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We currently do not offer direct exchanges for online purchases, and items bought online cannot be exchanged in-store.What You Can Do Instead:If you need a different size, color, or style: Return the original item for a refund by following our on...
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Once we receive your return, we’ll process your refund within 5 – 10 business days. You’ll get a confirmation email as soon as it’s completed.Here’s what to expect:Refunds are issued to your original payment methodDepending on your bank or payment...
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We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer Care team at nbwebnz.cservice@newbalance.com with ...
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We’re sorry your order hasn’t arrived as expected! Here’s what you can do: Track your order:Visit our Order Status page and enter your order details to check the latest updates. Delivery timeframes:For in-stock items, delivery usually takes 3 - 5...
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No problem! Just follow these steps:Go to the My Account login pageClick “Forgot password”Enter your email address and follow the instructions in the email we send youDidn’t receive the email? Be sure to check your junk or spam folder, just in cas...
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We understand that plans can change, and we're here to help as much as we can. However, once an order is placed, it begins processing right away in our automated system - which means we're unable to make any changes or cancel the order.This includ...
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Finding the perfect sports bra size is easy! Follow these steps: Measure your band size: Wrap a tape measure snugly around your rib cage, just under your breasts. Add 5 inches to this measurement and round down to the nearest even number. This is...
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Choosing the right shoes is important for comfort, performance, and durability. Every New Balance shoe is designed for a specific purpose, so selecting the right style for your activity can help you get the best experience from your footwear.Lifes...
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Choosing the right fit for your shoes is crucial for comfort and performance. Follow these steps to find your perfect fit: Measure your feet: Measure both feet from heel to the longest toe. It's best to do this at the end of the day when your fee...
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New Balance Gift Cards are a convenient and flexible way to shop for footwear, apparel, and accessories — either for yourself or as a gift. Here’s everything you need to know:1. Purchasing an eGift CardeGift Cards can be purchased online only at N...
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Want to score that must-have pair before it sells out? Here are some smart tips to help you shop restocks and new releases more effectively:Create an Account & Save Your Info:Having an account lets you check out faster and track your orders.Save y...