Exchanges, Returns & Refunds

How do I return an item?

Returning an item is easy! If you’re not completely satisfied with your purchase, you can return it within 60 days of receiving your order - completely FREE.Here’s how: Start your return onlineVis...

Can I exchange an item?

We currently do not offer direct exchanges for online purchases, and items bought online cannot be exchanged in-store.What You Can Do Instead:If you need a different size, color, or style: Return ...

When will I receive my refund?

Once we receive your return, we’ll process your refund within 5 – 10 business days. You’ll get a confirmation email as soon as it’s completed.Here’s what to expect:Refunds are issued to your origin...

What should I do if I receive a damaged or defective item?

We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer ...

What is your return policy?

We want you to feel confident shopping with us. Here's a clear summary of our return policy, followed by your available return options.Our Return Policy We offer free returns within 60 days of purc...

Where can I get a return label?

You can easily create a return label by following these steps: Visit the Return Portal: Use this link https://www.newbalance.co.nz/cs-returnlabel to access the return label creation page. Fill in...

Can I return items at a New Balance store?

Items purchased online at NewBalance.co.nz cannot be returned in-store.Why Not? Our online and in-store systems operate separately, which means store teams are unable to process returns for online ...

How do I get the same discount on my new order after a return?

If you need to return an item that has a discount, we'll help you apply the same discount to your new order. Just follow these steps: Return the item: Start by processing your return through our R...